Shipping Policy

Thank you for choosing and shopping with us! We always strive to offer every customer stable, safe and hassle-free global delivery services. Please carefully read the complete shipping regulations below, which cover order processing rules, available shipping solutions, delivery cycles, parcel tracking, customs instructions and after-sales solutions for shipping problems.

Order Processing Rules

All successfully paid orders will enter our warehouse processing queue and are generally processed and arranged for shipment within 1 to 3 working days. Please note that order processing may be delayed appropriately during peak sales cycles, including official holidays, large-scale promotional activities and seasonal order surges, which belongs to normal logistics situations.
Once your goods are picked, packed and dispatched from our warehouse, you will receive an official shipping confirmation email automatically, which includes your exclusive parcel tracking number and detailed logistics inquiry instructions.

Shipping Methods & Delivery Cycle

We support global cross-border shipping services, covering most countries and regions around the world, to meet the shopping needs of overseas users.

Standard International Shipping

Estimated delivery time: 10–20 business days after the goods leave our warehouse.
The actual delivery period will be affected by multiple objective factors, including the destination country’s logistics efficiency, local courier distribution rules, customs clearance progress, international shipping peak pressure and seasonal weather changes.
All delivery times on the page are only estimated values for reference, and we do not guarantee absolute fixed delivery dates due to uncontrollable cross-border logistics factors.

Shipping Fee Standards

All shipping costs are intelligently calculated in real time during the checkout process. The main calculation basis includes the customer’s delivery destination country and region, the actual weight and outer box size of the package, the shipping method you select, and the current logistics resource availability.
The final and accurate shipping fee will be clearly displayed on the settlement page before you complete the payment, with no hidden charges.

Parcel Tracking Instructions

After the order is successfully shipped, we will send the valid tracking number and logistics query link to your reserved email address. You can check the real-time transportation status, transit records and latest delivery progress of the package through the official tracking channel.
If you fail to receive the tracking notification email for a long time after placing an order, or the tracking information is not updated normally, please feel free to contact our official customer support team for verification and processing.

Shipping Restrictions & Explanations

Individual orders may face shipping restrictions due to objective conditions, including product oversized and overweight limitations, local import and delivery regulations of the destination country, and temporary service suspension of logistics carriers.
If your receiving address is not within the deliverable scope or the order cannot be shipped normally due to policy and logistics reasons, our customer service team will take the initiative to contact you to explain the situation and provide follow-up solutions.

Customs Duties & Tax Instructions

All international cross-border parcels may need to go through local customs inspection, and may be charged with import duties, value-added tax and other related fees stipulated by the destination country.
All customs fees and import taxes are not included in the product price and shipping cost. These additional charges shall be borne by the buyer in accordance with local regulatory requirements.
Customers need to ensure that the purchased products comply with the local import policies, laws and regulations of the receiving country to avoid customs detention or return risks.

Solution for Delivery Abnormalities

Delayed Delivery

If your parcel exceeds the estimated delivery time and has not been received, please first check the latest tracking status and confirm that the receiving address is accurate and complete. If the delay persists, please contact our customer support team in time, and we will check the logistics exception for you and give targeted solutions.

Lost or Damaged Parcels

Once you find that the parcel is lost, missing, or the product is damaged due to logistics transportation, please contact our team as soon as possible after receiving the goods. Please prepare your order number, real photos of the outer package and damaged products, and relevant delivery records. Our staff will verify the situation and cooperate with logistics partners to handle compensation and after-sales processing.

Official Contact & Enterprise Information

For any consultation and problems related to shipping arrangement, delivery delay, parcel tracking and logistics after-sales, please contact us through the official channels below:
Customer Service Email: service@nilmavo.com
Customer Service Phone: +1 5854606311
Company Information
Website Operation Entity: Ningbo Xuzhi E-Commerce Co., Ltd.
Registered Business Address: Room 258, Building 4, Shanghui Building, Yunlong Town, Yinzhou District, Ningbo City, Zhejiang Province, China
Business License Legal Entity: Ningbo Xuzhi E-Commerce Co., Ltd.

Final Statement

We have always adhered to the service tenet of standardization and reliability, and are committed to optimizing every link of order shipment and logistics distribution to bring customers a reassuring shopping experience.
If you have any doubts about shipping rules and delivery arrangements before or after placing an order, you are welcome to consult our professional customer service team at any time. We sincerely thank every customer for your trust and support!