Return & Refund Policy
We value every purchase you make at our store, and this policy defines our standards for order cancellation, product returns and refund arrangements. Please review all terms before completing your checkout.
1. Order Cancellation
We honor cancellation requests subject to the rules below: Unpaid Orders If your order has not been finalized with payment, you may cancel it on your own or reach out to our support team for help.
Paid Orders Orders that have been successfully paid can be cancelled within 48 hours after submission to receive a full refund. Once your order begins warehouse preparation, packaging or shipment, cancellation requests will no longer be available.
To submit a cancellation request, please get in touch with us quickly: Email: service@nilmavo.com
2. Return & Refund Qualification
We work hard to deliver high-quality merchandise and a seamless shopping experience for all customers. We will evaluate return and refund applications under these circumstances: Items arrive with visible damage from transit Products come with factory defects We shipped an incorrect item compared to your order
To meet our return review requirements: The product must stay unused and retain its original packaging and condition The issue must be reported within 7 days after delivery You must provide valid proof of purchase We may request clear photos or video materials to verify the problem
Any returned packages sent back without prior written approval from our team will be rejected.
3. How to Submit Return or Refund Request
To start a return or refund application, please contact our customer support via: Email: service@nilmavo.com
Your inquiry should include the following details: Your order reference number The email address you used to place the order A full description of the product issue Photos or videos showing the damaged or wrong item (if applicable)
After our team reviews and approves your request, we will send you detailed instructions for next steps.
4. Return Shipping Fees
Customer Responsible If your return is approved for personal reasons such as accidental wrong selection or change of mind, you will be responsible for the return shipping charges.
Merchant Responsible If the damage, defect or wrong shipment is confirmed to be caused by our side, we will examine your case and offer appropriate remedies including product replacement or refund.
5. Refund Workflow
Once your refund application is approved: Funds will be returned to your original payment method The processing period generally takes 5–10 business days The actual time for funds to arrive depends on your bank or payment service provider A confirmation email will be sent once the refund process is fully completed.
6. Delayed or Missing Refunds
If you still have not received your refund after approval: Double-check your payment account Contact your bank or payment service provider Check whether the standard refund processing window has passed
If the issue still cannot be resolved, please contact us: Email: service@nilmavo.com
7. Contact Information
For all questions related to returns, refunds and order issues, please contact our customer service team:
Website Operator: Ningbo Xuzhi E-Commerce Co., Ltd.
Registered Address: Room 258, Building 4, Shanghui Building, Yunlong Town, Yinzhou District, Ningbo City, Zhejiang Province, China
Business License Entity: Ningbo Xuzhi E-Commerce Co., Ltd.
Customer Service Email: service@nilmavo.com
Customer Service: +1 5854606311